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Roles and responsibilities
- Ensure all IT and Maintenance contacts are answered efficiently and resolved as detailed in the operating processes
- Deliver a great colleague service experience
- Take ownership of the issue, and using my knowledge and behavioural skills to engage, understand, action and deliver with confidence
- Escalate contacts efficiently, where required, to minimise the impact on customers
- Work collaboratively with colleagues within the team, across the wider business and our partners
- Spot opportunities to improve the process for the business
You will be great in this role if you have:
- Graduate/High school education
- At least advanced Hungarian knowledge
- Upper-intermediate English, Czech or Slovak knowledge
- Experience in Customer Service is an advantage
- High user level Computer Skills
- Experience of using MS Office (Excel, Word & Power Point)
What we offer
Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career defining opportunities to all our colleagues. If you chose to join our business, we will provide you with:
- Competitive Compensation package based on your experience and skills (Cafeteria, 10% + 5% shopping discount in every Hungarian Tesco store)
- Company phone
- Career Growth is not just a cliché – we operate in 3 markets as one Central European business, so there are many opportunities for growth and development
- Solid Business Background with more than 100 proud years of company history
- We are a Great Team and we are not fond of any formalities here
- Modern Office with great location (e.g.: free parking)
- Flexible Working policy (e.g.: Home-office)
- Relocation Bonus when permanently moving to Hungary
- Language Allowance
Job area
Customer and Colleague Engagement Center
Job type
Junior roles
Location
1138 Budapest, Váci út 187.
Language requirement
CZ/SK+ENG HUN
Employment type
Full time
Deadline
2023-09-14
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